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Frequently Asked Questions
Shipping
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12 faqs in this section )
» How do I track my package? To track you order please Log in on the top right of the homepage and click on the order status page to receive the tracking number(s) for your order. » Can I have my purchase shipped to a PO Box, APO or FPO address? Yes We can ship to an APO or FPO address by using Air Mail services from the Post Office. We will not ship to a PO Box within the continental US. » Can I ship my order internationally? Yes we do. Simply add items to cart and enter your shipping address. If you feel the shipping is not accuarte, please email us and we may adjust. » What does shipping cost? To calculate the cost of shipping, place your item(s) in the Shopping Cart. From the Cart, you can see what the shipping cost will be per item. It also shows the total cost of shipping and handling of your entire order near the bottom of the page. You can » Refused or non-deliverable shipment returned back to gooddeals18.com. Now what? If the shipment is "returned to shipper", We will receive the packages back and then credit the customer in full less any shipping and handling charges, including all items paid for that returns with those refused boxes. If not all items are refused then » What do I do if an item is received damaged? In the unlikely event that an item is received with obvious damage during transit by the courier, please show the damage to the driver and have him make a note of it and refuse the shipment, Please email Customer Service to notify us so we may get a head » Do I have to wait at my home or office all day for my delivery? For your security and protection, it is best to have someone available to sign for your order between the hours of 9:00 AM – 7:00 PM, M-F . We deliver our orders via UPS The drivers delivery routes change from day to day so there is no way to determine » I live in Canada, Can You ship USPS? Yes we can. Please select ups standard when you checkout and indicate in the notes that we should ship usps. » Do you accept international Credit Cards? Yes. Please select credit card payments via paypal. You do not need a paypal account. » I live in canada, can you ship usps yes we can. please just note in the notes that you want it shipped usps » What kind of shipping is the free shipping ups ground » what time is the shipping cutoff to ship same day
3:00 pm eastern.
Ordering Questions
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25 faqs in this section )
» How do I know if the order is in stock? We will automatically update the item availability status on each item page. Items show as "Item is currently unavailable" in the event that item can not be shipped from our warehouse or one of our partner warehouses. We may also recommend alternative pro » Can I pick up the item from your warehouse No. Right now we are not set up for in store pickups. We may change this policy shortly » How will I know whether or not my order has been approved for shipping When you place your order on the Internet, your credit card is not "billed" until your order is actually shipped from our warehouse. Most orders are approved for credit; if there are any problems, our credit department will attempt to get approval from yo » How can I review my order history? To see a list of all your past orders you must be a registered user at gooddeals18.com. Please log in on the link of the homepage with your email and password » Do you accept business-to-business orders? gooddeals18.com will accept a Purchase Order from any company. Credit will be considered only for City, State, Federal agencies, Hospitals, Schools and Fortune 1000 companies » Are your products brand new? Yes. All the products we sell are brand new & Factory sealed. » Can I pay on the phone via credit Card? Yes!. Please call us toll free at Call Us Toll Free at 888-310-0583 hit one for sales » How Can I pay via a check or money order? You may still place the order online but on the payment method page choose the pay by check or Money Order link near the bottom of the page. Follow the instructions thereafter. » Does gooddeals18.com accept phone, fax, email or regular mail orders? All ordering, price quotes, stock status, and shipping quotes can be done directly online. We can also accept orders via Fax (718-228-5837) or via email to sales@gooddeals18.com. You can also call us TOLL FREE at 888-310-0583 » Can I combine two different orders to one to save on shipping? Yes - please email us asap with both order numbers and we will gladly combine the shippings » Can I reactivate an order that has been voided? Yes you can - please email us with the order number and we will "rerun" your credit card » How do I check my order status? To check the status of your order you will need to log into your account on the top right of the home page and cicking order status. » What if my order is lost in transit? Before notifying us about a lost package, Please make sure that the delivery time frame has passed
We ship from Zip 11219 and you can calculate the delivery time for ups by visiting ups.com. If it is in fact lost please email Customer Service to notify » Is my credit card and personal information safe on your site? At gooddeals18 you can shop with confidence. We use industry standard encryption technology and secure commerce servers to ensure your personal information is secured on-line. Making a credit card purchase on our site is actually as secure as using your c » Is there sales tax? There is only sales tax for NYS residents. If you are tax exempt, please place an order and then email or fax us the tax exempt form. We will remove the tax from your order once the form is received » What do I do if an item is missing from my order? Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), email Customer Service. » What about out of stock items. How can I get one? We supports you with millions of dollars worth of inventory. In the unlikely event that we do run out of something, we will be happy to send you an E-mail as soon as the item comes back in stock. Just click email customer service that you would like to be » Why should I buy from gooddeals18.com? Unreal prices, great selection and awesome service -- . With years of experience online and on ebay (user name gooddeals18) and a track record as one of the industry fastest growing Car audio companies, we have what it takes for continued success. What d » Can I get a discount if I order wholesale? Large quantities of an item means 5 or more of a piece of an item. In the event we have room to give you an additional discount above and beyond our everyday low prices we will be happy to oblige. Contact our sales department at Sales@gooddeals18.com for » What do I do if I want to cancel my order? If you are a registered user Log in to your account and select Cancel An Order. Email us at service@gooddeals18.com as soon as possible.
Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order. Pleas » What happens if there are issues with my order? #
# If there are any issues with your order, you will be contacted by a customer service representative via email. » How will I know if gooddeals18.com received my order? Once an order you have placed for delivery has been processed, you will receive a confirmation via email. The confirmation will contain your shipping address, your order number and all other information on your order. You can also check the most current o » I am afraid I may have accidentally duplicated my order?
Email Customer Service right away . We will void the order for you as long as it has not invoiced and/or shipped. If duplicate orders have been shipped, feel free to refuse those boxes. You will be refunded when those boxes are returned to us less any » After I place an order will I be advised of the orders progress? We will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online Order Status page for live updates. » Does gooddeals18 match the prices of its competitors?
Yes - provided they are a legitimate company. Please email sales@gooddeals18.com
Payment Questions
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8 faqs in this section )
» I do not feel comfortable putting my credit card online, over the net. How can I You may still place the order online but on the payment method page choose the pay by check or Money Order link near the bottom of the page. Follow the instructions thereafter. » In the gooddeals18.com website secure? What kind of security is used? When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. You can also select google checkout for the highest degree of protection. » What methods of payment does gooddeals18.com accept? We currently accept Visa, Mastercard, Discover, American Express and we ensure your Credit Card information is 100% safe and secure. We also accept Personal and Company checks with a 14 day waiting period. We accept paypal & credit card payment via google » Why is my credit card declining when I know I have money in my account? A credit card can decline due to invalid credit card number, exp date, daily limit, insufficient credit, or other reasons. Sometimes the card number itself is input incorrectly. Check online to be sure the number has been input correctly. Contact your cre » What states must pay sales tax? If you are shipping your order to any address in NY State you will be charged the appropriate sales tax percentage for the address your order is being shipped to (8.625. If your order is shipping outside of NY State there will be no sales tax added to you » Where and how do I submit a wire transfer? Effyzaz - acct name
676714536 - acct number
021001088 - bank number
HSBC INC - bank name
bank address -
1602 Kings Highway Brooklyn, NY 11229
Fax 718-645-6474
ph - 718-376-4205
SWIFT ID = MRMDUS33 » Can I pay via COD no - sorry » Do you take po's?
Yes we do. Please email sales@gooddeals18.com
Return Questions
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6 faqs in this section )
» I received the wrong product? Please contact our customer service by emailing Customer Service to help you resolve this issue, Please make sure to provide your order number. » When will I get my refund? We will do whatever we can to assure that a refund is processed as soon as possible
Once we process the package, you will be e-mailed by the receiving department acknowledging receipt, and letting you know how long it will take to process the refund, Ple » What about restocking fees? How much? When? Why? We reserves the right to charge a restocking fee of up to 15% on each return depending on the condition of the return. If however, a package is returned missing any of the manufacturers supplied accessories, packaging or there is obvious damage or visible » My item is defective. Now what? Please email service@gooddeals18.com for retrun instructions » : Who pays for shipping an item back to gooddeals18.com? If an item is defective the customer is responsible for return shipping. If a product is defective -- we ship what our distributors & manufacturers provide us with. This is why we share the shipping costs associated with a return replacement. The customer » What condition are retruns accepted in?
All returns must be with the manufacturers box with all wires, accessories & manuals.
Product Questions
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2 faqs in this section )
» Does gooddeals18.com offer technical support? We do not test or build systems. We are not technicians, only quality retailers with great prices. On most products we provide a PRODUCT LINK and DETAILED SPECS link to obtain information about our products. Please contact sales@gooddeals18.com & we will » Does gooddeals18.com sell items not listed on the website?
Yes we do. Please email product part numbers as well as shipping destination & we will quote you the best price we can
Contacting gooddeals18.com
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3 faqs in this section )
» How Can I Place a Phone Order? Please call us toll free at at 888-310-0583 hit one for sales » I have a question that was not answered here. How can I get in touch with you? We want to HEAR FROM YOU. We welcome and encourage your feedback. If you have a suggestion or a question, please let us know by using the "Contact Us" feature in our Help & Service section. Leave us a phone number for a rep to call you back » How can I get in Contact with you. I have a problem
Please contact us via the web form at www.gooddeals18.com |
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